This framework has been designed with an objective to ensure seamless transition from the existing support team to the offshore support team without impacting the end-users and current service levels. Each phase clearly addresses the user, service, technology and management needs during the application transition process. It also identifies the current gaps and bridges these gaps to form a scalable support framework which caters to ever changing demands of the service and end-user. Special emphasis is laid on process implementation, adherence of service levels, collection of metrics data and management reporting.

This framework has been proven in many support projects and has resulted in increased service levels and satisfaction of users and end customers.

.